Terms & Conditions

1. Introduction

Welcome to Motihari Local ("we", "us", "our", "the Platform"). These Terms & Conditions govern your access to and use of our website and services, which connect customers in Motihari with local shops ("Vendors") and allow browsing of products, offers, and direct ordering via WhatsApp.

By creating an account, browsing the Platform, or placing an order through it, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Platform.

2. Definitions

• "Platform" refers to the Motihari Local website and any related services.
• "User" / "Customer" means any individual browsing or using the Platform to discover shops and products.
• "Vendor" / "Shop Owner" means any individual or business that registers a store on the Platform to list products and offers.
• "Content" means product listings, images, prices, offers, store details, and other information uploaded to the Platform.

3. User Accounts

To access certain features (such as saving favorites or placing orders), you may need to register for an account using accurate and current information, including a valid email address and phone number.

• You are responsible for maintaining the confidentiality of your account password.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Shop Owner (Vendor) Terms

Vendors registering a store on Motihari Local agree to the following additional conditions:

• All store information, product details, prices, and offers submitted must be accurate and kept up to date.
• Vendors are solely responsible for the quality, legality, and fulfillment of the products and services they list.
• Stores are subject to a verification review before appearing publicly on the Platform, and we may reject or remove a listing at our discretion.
• Vendors must be reachable and responsive on the WhatsApp number provided for customer orders.
• Motihari Local does not charge commission on orders placed through WhatsApp; any current or future pricing plans for premium features will be communicated separately.

5. Orders, Pricing & Payments

Motihari Local is a discovery and connection platform — we do not process payments, hold inventory, or handle delivery. All orders are negotiated and completed directly between the customer and the Vendor, typically over WhatsApp.

• Prices, discounts, and product availability shown on the Platform are set and maintained by individual Vendors and may change without notice.
• Payment methods, delivery arrangements, and order fulfillment are determined solely by the Vendor.
• Motihari Local is not a party to any transaction between a Customer and a Vendor and bears no responsibility for order accuracy, delivery, refunds, or disputes arising from such transactions.
• We encourage Customers to confirm product availability, pricing, and terms directly with the Vendor before finalizing an order.

6. Product Listings & Offers

Product images, descriptions, and offer details are provided by Vendors. While we take reasonable steps to review listings, we do not guarantee that all Content is accurate, complete, or current at all times.

• Offers and discounts are valid only for the dates specified by the Vendor and may end early or be withdrawn at the Vendor's discretion.
• Motihari Local reserves the right to remove any listing that is misleading, prohibited, or violates applicable law.

7. Acceptable Use

When using the Platform, you agree not to:

• Upload false, misleading, or fraudulent store or product information.
• List or attempt to sell illegal, counterfeit, hazardous, or prohibited goods.
• Harass, abuse, or misuse contact details of Vendors or Customers obtained through the Platform.
• Attempt to interfere with, disrupt, or compromise the security of the Platform.
• Scrape, copy, or republish Platform content without our prior written consent.

8. Intellectual Property

The Motihari Local name, logo, design, and platform code are the property of Motihari Local and may not be copied or reused without permission. Vendors retain ownership of the product content they upload but grant Motihari Local a non-exclusive license to display it on the Platform for the purpose of operating the service.

9. Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Motihari Local shall not be liable for any indirect, incidental, or consequential damages arising from:

• Any transaction, dispute, or communication between a Customer and a Vendor.
• Inaccurate product, pricing, or offer information supplied by a Vendor.
• Temporary unavailability or technical issues with the Platform.

10. Suspension & Termination

We may suspend or terminate your access to the Platform, without prior notice, if we believe you have violated these Terms, engaged in fraudulent activity, or otherwise posed a risk to other users or the Platform.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page will indicate when changes were made. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, and any disputes arising from these Terms or use of the Platform shall be subject to the jurisdiction of the courts in Motihari, Bihar.

13. Contact Us

If you have any questions about these Terms & Conditions, please reach out to us:

• Email: support@motiharilocal.in
• Address: Motihari, Bihar, India – 845401